Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Systems Analysis
Figuring out how a system should work and how changes in the future will affect it.
Reading Comprehension
Reading work-related information.
Active Listening
Listening to others, not interrupting, and asking good questions.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Speaking
Talking to others.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Writing
Writing things for co-workers or customers.
Time Management
Managing your time and the time of other people.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Service Orientation
Looking for ways to help people.
Systems Evaluation
Measuring how well a system is working and how to improve it.
Persuasion
Talking people into changing their minds or their behavior.
Active Learning
Figuring out how to use new ideas or things.
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